Metro Energy Savers
  • 28-Dec-2017 to 26-Feb-2018 (PST)
  • Customer Service
  • Arlington, TX, USA
  • Full Time

Are you an energetic, experienced HVAC Customer Service Representative - Dispatcher looking for a reputable, stable company with supportive management who will value what you bring to the organization?  Come work for the premier heating and cooling specialists in the Dallas Fort Worth Metroplex!  Due to growth Metro Energy Savers is immediately seeking exceptional Customer Service Representative - Dispatchers to deliver the most efficient, highest quality customer experiences in residential and light commercial HVAC customer service.  We are looking for candidates with knowledge of the HVAC industry.  Only those with knowledge of the HVAC industry need apply.  If you are a self-motivated individual with great work ethic and have the personality to help with customer satisfaction, then we would love to get to know you!

Metro Energy Savers

Founded in 1987, Metro Energy Savers is proud to serve North Texas as one of the largest residential and light commercial heating and air conditioning service companies in the Dallas Fort Worth Metroplex.  Metro Energy Savers' dedication to industry research enables us to provide the latest technology, diagnostics, and equipment available on the market.  Indoor air quality is very important to Metro Energy Savers, and our products and services provide optimal energy savings. 

A Day in the Life of a Customer Service Representative - Dispatcher

We are looking for individuals who are experienced (at least one year) in HVAC customer service and dispatching, have strong communication skills, a positive attitude, dependable and who can handle a fast-paced environment.  Candidates must have knowledge of Microsoft Office and strong typing skills.  Due to the nature of this position, it is expected that our employees arrive for work on time and maintains exceptional attendance. 

We provide 24-hour emergency service to our customers.  To accommodate our customers, our Customer Service Representative / Dispatchers are assigned to either a day shift from 7:00 am 3:00 pm or an evening shift from 10:00 am 7:00 pm, and alternating Saturdays.  You will have one hour for lunch each day.  We also rotate employees for the after-hours on-call phone.  Additional compensation is provided for after-hours on-call duty.

What you Need to be Qualified for the Customer Service Representative - Dispatcher Position

In order to be qualified for the Customer Service Representative - Dispatcher position, a minimum of one-year customer service and/or dispatch experience is required, preferably in the HVAC industry.  Our Customer Service Representative - Dispatchers need to have strong communication skills and strong data entry skills with attention to detail.  They need to be computer literate.  The ideal candidate will have the ability to handle heavy customer call volume with a courteous and positive attitude and will have the ability to handle scheduling technicians in a busy environment with a courteous and positive attitude as well.  Our Customer Service Representative - Dispatchers must be punctual and handle a flexible work schedule in addition to being able to pass a background check and drug test.  Bi-lingual is a plus.

Benefits for the Customer Service Representative - Dispatcher Position

As part of our company, we believe in all our employees and offer the opportunity for advancement.  We are happy to offer our HVAC Customer Service Representative - Dispatchers a competitive hourly rate, flexible schedules, health insurance, dental insurance, vision insurance, and life insurance.  In addition, we provide accident insurance, disability insurance, prepaid legal, and continuing education and training.

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile-friendly application so that we can review your information.  We look forward to meeting you!

Background and Drug Screening will be done before an offer is made.

Metro Energy Savers
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